Submit a request – Masomo Player Experience

Your email address

Please choose the game:

Team Name

Please share your Basketball Arena team name if you need assistance with your account.

Player Name

Please share your Head Ball 2 player name if you need assistance with your account.

Player ID

Please let us know your Player ID with your Head Ball 2 if you need assistance with your account. If your are not sure how to find your player ID, please click on the link and follow the instructions: https://cl.ly/88b5df7fff5a

Please select the issue you've been experiencing.

Please select the correct topic for the issue you have been experiencing. Selecting the right topic allows us to help you faster.

Please select the issue you've been experiencing.

Please select the correct topic for the issue you have been experiencing. Selecting the right topic allows us to help you faster.

What kind of technical problem do you have?

What kind of problem are you experiencing with ads?

What kind of problem do you have with your account?

Player Name of Your Lost Account

Please type the player name of the account you have lost. If you can't remember or type the wrong player name we cannot assist you.

Please choose what kind of Privacy/Data related question do you have

What kind of help do you need your account details?

What kind of problem do you have with the game

Please select the event type.

What kind of question do you have about teams?

What kind of question do you have about career?

What kind of purchase related issue do you have?

Please specify the reason wish us to refund you.

Can you please specify what kind of problem do you have with your purchased items

Please insert here your purchase GPA Code / Order ID

What is your location?

Which country do you play the game from?

What's your device model and operating system version?

Please type your device's exact model and operating system version. For iOS; Settings > General > About (For example: iPhone 7 - iOS 12.1.4). For Android; Settings > About Phone > Software Information (For example: Samsung S8 - Android 8.1).

Reported Player Name

Subject

Please do not type here more than 100 characters. If you wish to share more information with us, please add it to the "Description" box below.

Description

Please enter the details of your request and make sure you include the email address associated with your game account. A member of our support staff will respond as soon as possible.

Attachments

Add file or drop files here