I’ve completely lost access to my account. What should I do?

The security of our players' accounts is extremely important to us. If you’ve completely lost access to your account, don’t worry. Your account is safe with us, and we’re here to get you back into the game as quickly as possible!

How Does the Account Recovery Process Work?

To reactivate your account, we’ll first need to verify some information. This helps us confirm that you’re the rightful owner and ensures the account is safely returned to you.

All you need to do is contact us with accurate and complete answers to the questions below:

1. When did you create your account?
(Please provide the date in DD/MM/YYYY format. You can check your oldest achievement in the game via Google Play or Game Center for reference.)

2. When was the last time you logged into the game?
(Providing the date in DD/MM/YYYY format will help speed up the process.)

3. What are the usernames of five players on your friends list?
(Sharing recognizable player names helps us confirm ownership.)

Once we receive your responses, our support team will start reviewing your case and contact you as soon as possible to help you regain access to your account.

Please Note:

The more complete and accurate your answers are, the faster we’ll be able to assist you.

To reach out to our support team, please use the "Support" section within the game.

We’re looking forward to getting you back in the game where you left off!